Your Account

Is it necessary to create an account to purchase a ticket?

Yes. You will be prompted to create an account before purchasing a ticket. This allows greater convenience for you because you can access your account from the mobile app.

If you already registered in the GO901 Mobile App, you may login on the Customer Portal using the same email address and password.



Is the app Android and iOS compatible?

Yes. The app is available for both Android devices and iOS devices. Simply access the Google Play Store or the Apple App Store to download the current version of the app.

How do I set up my account?

Once the app is launched, you will see “My Account” in the bottom tray navigation. Simply tap “Not registered? Register Today!” to create your account.


How do I reset my password?

On the bottom of the login screen, tap the link “Forgot your password?” A password reset screen will be displayed. Enter your e-mail address, tap “REQUEST PASSWORD RESET” or “RESET.” An e-mail will immediately be sent to the e-mail address you entered containing a link that will enable you to reset your account password.


How do I set up an account in the Customer Portal?

To set up an account on, make sure you are on a desktop computer or laptop and visit Click on the "Sign Up" link on the topmost header of the homepage. Provide your information on the registration page to create an account successfully.

Note: If you already created an account on the Go901 Mobile app, you do not need to create an additional account on the Customer Portal. Simply login to the website using the same mobile app login credentials.




How do I register my MATAplus ID?

*To register a MATAplus ID in either the mobile app or Customer Portal, you need to have your ID number that is located on your MATAplus card. If you do not have this number, please contact MATAplus at (901) 322-4080. 

To register a MATAplus ID in the app, open the application and sign in. Click the "more" icon at the bottom of the screen. Select "MATAplus" in the list of options. On the MATAplus screen, provide your First Name, Last Name, MATAplus ID and click "submit".
Note: The information must match what is on your MATAplus card. 



To register a MATAplus ID in the Customer Portal, login to the Customer Portal at on your laptop or computer. Upon login, click "MATAplus". On the MATAplus screen, enter your First Name, Last Name, MATAplus ID and click "submit". 
Note: The information must match what is on your MATAplus card. 


Purchasing Tickets & Passes

Do I have to create an account to make a purchase?

Yes. This will allow you to purchase, reference purchase history, and quickly access your tickets for use.


Where can I purchase tickets?

You may purchase tickets via the mobile app, or at customer service counters located at the MATA Transit Centers

As a reminder, reduced fare tickets require in person registration at MATA Transit Centers, as well as ID card confirmation onboard MATA vehicles. When the app is first downloaded, a prompt will be presented inquiring if you are eligible for reduced fare or MATAplus fares. If you are a registered reduced fare or MATAplus customer, you will be prompted to enter information that MATA can use to verify your eligibility. Once your information has been verified, the app will allow you to purchase eligible reduced or MATAplus fares. Your photo ID will be available within the app, and must be shown to the MATA operator after the reduced fare media has been presented to the validator.


What forms of payment are accepted for purchases through the app?

All major debit or credit cards (Visa, MasterCard, Discover, American Express) are acceptable forms of payment when making app purchases.


My card was declined. Why is the transaction showing "pending" in the app?

“Pending” payment is an immediate indication that the attempt was unsuccessful. Although your card was not charged for the purchase, it may show on your bank account ledger and can take 2-5 business days to drop. 

Why did I receive an "invalid expiration date" error message when I entered my credit card information?

The expiration date should be entered as a two-digit month and four-digit year. If you received an error message indicating the expiration date is incorrect for the credit card entered, please confirm that the dates are entered in the correct format.

Correct Format:


Example: 10/2024

Why did I receive a notification that my payment cannot be processed due to a zip code issue?

The zip code should be entered in five-digit format. Including numbers after the first five digits of a zip code will result in an invalid entry.

Correct: 38117

Incorrect: 38117-1234

Will a receipt be received for my purchases made through the app?

Yes. Receipts will be sent to the email address showing in the personal profile for the mobile app. Additionally, an “Order History” screen is available on the Customer Portal that will list all prior purchases.



Is there a limit to the number of passes/tickets that can be purchased at one time?

No. You can purchase more than one pass/ticket at a time. Unused passes/tickets will be stored in your account for future use.


Is my personal information secure when using this app?

Yes. All personal and debit/credit card information is stored on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.

Using Tickets & Passes

Are my tickets/passes immediately “active” following purchase?

No. Since you can make multiple purchases at one time, you can choose when you would like to “activate” your tickets/passes. You would select the tickets/passes you want to use, and then tap “USE PASS” or "USE TICKET.” You are encouraged to do this just prior to your boarding to allow a smooth boarding experience. Please note: Do not activate too early, or your ticket may expire before you have had time to present it for scanning at the onboard validator.

How do I activate my Mobile App tickets?

When you view your ticket, you will see a "USE PASS" or "USE TICKET" button next to the ticket. When you tap that button, your pass/ticket has been activated and is ready for presentation. Simply present your ticket to the scanner on the onboard validation device in order to board. The device will indicate a successful scan. In the event of equipment malfunction, the MATA operator will instruct you to present your ticket for visual validation.

When should I activate my ticket?

You should tap USE TICKET or USE PASS to activate your ticket when you see the bus/trolley coming. Once you activate a single ride ticket, the QR Code will be displayed for that fare. Simply present it to the onboard validator for scanning. For single ride tickets, only one scan is permitted, and then the ticket expires and can no longer be used. For multi-ride passes, you can tap USE TICKET or USE PASS on the My Tickets screen to scan it again on a future ride.


How do I use the mobile ticket when boarding?

Please have the mobile app open with your ticket active and displayed prior to boarding. This will allow a quick boarding process for you and other passengers. Once onboard, present your mobile ticket to the validator scanner located next to the farebox. A “green checkmark” will indicate that your ticket was scanned successfully.


Can I use multiple tickets at the same time for myself and my family or friends?

Yes. Please click on “My Tickets” and select “SHOW TICKET” for each ticket needed for the group traveling with you. To use more than one ticket, you must first purchase the tickets by going to the “Buy Tickets” screen. Then, each ticket for each rider must be activated and presented to the scanner on the onboard validator for entry to the MATA vehicle.


When will my passes expire?

The expiration of the pass will depend upon the type of pass purchased (i.e. all-day,  7-Day, 31-Day, etc.). An expiration date will appear on your ticket. You can view the expiration date on the My Tickets screen. The pass will remain active until 11:59 p.m. on the night of the applicable date.

Experiencing Issues? Questions?

Can I get a replacement for lost, stolen or damaged tickets/passes?

Refunds will not be given for lost, damaged or stolen passes. You may repurchase tickets/passes at the MATA Transit Centers, for Transit Center locations and hours please visit

What do I do if my phone is lost or stolen?

If your phone is lost or stolen, you may prevent that device from accessing your account and your unused tickets. Simply access the Customer Portal at, login with your registered email address and your password, and click My Devices. Then, on the screen displayed, find the device you lost or that was stolen, and click the DEAUTHORIZE button next to it. Doing so will prevent future access to your account or your unused tickets by that lost or stolen device.


You will then need to transfer your tickets/passes to your new device. To do so, install the app on your new device, and login to your account. Then access the Customer Portal at, and login to your account. Visit the My Devices screen, find your new device in the list, tap the MOVE ALL TICKETS TO THIS DEVICE button and tap OK when prompted.

Please note that tickets/passes that have already been activated may be moved to another device only one time.


You may also transfer tickets using the GO901 Mobile app. Install GO901 Mobile on your new device and login to the mobile app using the same login credentials (the same account where the purchase of the tickets was made). Upon logging in, you will receive a pop-up asking if you want to transfer the tickets to this new device. Proceed to successfully transfer the tickets to your current device.

What should I do if I’m having trouble locating information on the app?

Handy navigation is accessible via the bottom navigation tray on most all app screens. Here, you will find easy access to all app screens and functionality.


What should I do if experiencing issues with the app?

Please call Technical Support at (901) 245-0795 for assistance with the GO901 Mobile App and Customer Portal.

Support Hours:

  • Monday-Friday - 6:30 a.m. to 6:00 p.m. CT
  • Saturday - 8:00 a.m. to 4:00 p.m. CT
  • Sunday – Closed

What happens if my phone is dead?

If you are going to use the GO901 Mobile app to pay your fare, you should always ensure that your smartphone is charged before riding the bus/trolley. If you are unable to access your mobile ticket, you will have to pay your fare in cash on the vehicle or purchase a ticket from any of the MATA Transit Centers. For additional information, call 901.274.MATA.

Can I use cash with GO901 Mobile app?

The mobile payment system accepts credit or debit cards for payment. You may go to a retail store and purchase a Visa, MasterCard, Discover or American Express gift card using cash and utilize that to set up your account on the GO901 mobile app. Look for additional features including enhanced cash payment options coming soon.

Why did I receive an "invalid inspection" message when using my mobile ticket?

If you received this message, it can be due to one of the following reasons:

  1. The ticket has expired or has already been used.
  2. The ticket was transferred to another GO901 Mobile account or another device. Please ensure that the ticket has not been used or transferred.
  3. The ticket may have been scanned too many times and within too short of a timeframe from its initial scan.
  4. The mobile device barcode was generated too long ago. Please note that mobile tickets should be activated prior to boarding.